PKR500 Privacy Policy – How We Protect Your Data

This Privacy Policy applies to all individuals who use the pkr500 platform — including visitors to pkr500.win, registered account holders, players actively using Casino, Live Casino, Bingo, Fish Games or any other section of the platform, and anyone who contacts pkr500 support.

By creating an account on pkr500 or by continuing to use the platform after this policy is published, you confirm that you have read and understood how your data is handled. If you are using pkr500 on behalf of another person, you confirm that you have their consent to provide their information to us and that they have been made aware of this policy.

This policy covers the pkr500.win website and any associated platform interfaces. It does not cover third-party websites that may be linked from pkr500 at any point — those sites operate under their own privacy policies.

pkr500 collects several categories of data to operate your account and ensure the platform runs securely. The table below summarises the main types:

We collect only the data that is necessary for the specific purpose it serves. We do not collect sensitive personal information beyond what is required for identity verification where that is requested.

Each category of data collected by pkr500 has a specific purpose. We do not collect data speculatively or "just in case." The purposes are:

• Account operation: Registration and login data is used to identify you, authenticate access to your account and ensure the correct player is accessing the correct balance.
• Payment processing: Your JazzCash, Easypaisa, Raast and bank details are used exclusively to process the deposits and withdrawals you initiate. We do not initiate any payment without your direct request.
• Fraud prevention and security: Technical data such as IP addresses, device fingerprints and session data is used to detect unusual activity, prevent unauthorised access and identify potential duplicate accounts or fraudulent transactions.
• Identity verification: Where required, CNIC or other government ID is used to confirm that the person withdrawing funds is the same person who opened the account and made the deposits. This protects both you and the platform.
• Responsible gaming: Gaming session data and transaction history is used to power responsible gaming tools such as deposit limits, session time tracking and self-exclusion. It may also be used to identify patterns that suggest a player may benefit from a responsible gaming intervention.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players use different sections of pkr500 so we can improve performance, fix issues and prioritise features.
• Marketing communications: Only for players who have opted in — bonus offers, PSL cricket promotions, reload bonuses and other pkr500 offers may be communicated via SMS or email based on your preferences.

pkr500 stores player data on secure servers using encryption at rest. Passwords are stored as salted hashes — they are not readable by anyone, including pkr500 staff. Payment credentials including JazzCash and Easypaisa account details are stored in an encrypted vault system separate from the main account database.

Access to personal data within the pkr500 system is restricted on a need-to-know basis. Staff involved in customer support can access account registration information and transaction history where needed to resolve queries. They do not have access to full payment credentials or verification document images beyond what is required for a specific approved task.

While pkr500 takes all reasonable steps to protect your data, no digital system is completely immune to all possible threats. We maintain incident response procedures and will act promptly in the event of any security issue affecting player data.

pkr500 does not sell, rent, trade or share your personal information with third-party advertisers, data brokers or marketing companies. Full stop. Your data is not a product.

There are, however, limited circumstances in which pkr500 shares data with third parties — and each of these is directly related to operating your account:

• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider receives the transaction data necessary to complete that transfer. This is unavoidable — the payment cannot be processed without it.
• Identity verification services: If pkr500 uses a third-party KYC service to verify your identity documents, your CNIC image and related data may be shared with that provider solely for verification purposes. These providers are bound by contractual data handling obligations.
• Internal platform providers: Hosting, security monitoring and other technical services used to run pkr500 may process your data as part of their service delivery. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Legal requirements: pkr500 may disclose data if required to do so by a valid legal process, court order or authority request. We will not voluntarily disclose data beyond what is required by the specific request.

pkr500 uses cookies and similar browser storage technologies to keep the platform functional and to understand basic usage patterns. The types of cookies in use are:

• Session cookies: Keep you logged in during an active session. These expire when you close your browser or log out.
• Preference cookies: Remember settings such as language preference or display choices so you don't need to re-enter them each visit.
• Analytics cookies: Measure page load times, error rates and general traffic patterns to help us identify performance issues. These are processed in aggregate and do not identify individual players by name.

pkr500 does not use advertising cookies or any tracking mechanism that monitors your behaviour on other websites. We do not embed cross-site tracking pixels that send data about your visits to third-party advertising platforms.

You can disable cookies through your browser settings. Note that disabling session cookies will prevent you from staying logged into your pkr500 account, so most players choose to allow them for the session.

pkr500 sends promotional messages — such as welcome bonus reminders, PSL cricket season offers, reload bonus notifications and VIP programme updates — only to players who have explicitly opted in to receive them during registration or through account settings.

If you have opted in and later wish to stop receiving marketing messages, you can opt out at any time through:

• Your pkr500 account notification settings (takes effect immediately).
• The unsubscribe link included in any pkr500 promotional email.
• Contacting pkr500 support directly with a request to remove you from marketing lists.

Opting out of marketing communications does not affect transactional messages — you will still receive notifications related to deposits, withdrawals, account security and responsible gaming. These are service messages, not promotions, and cannot be disabled while your account is active.

pkr500 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods are:

• Active account data — retained for the full duration of your account's active period.
• Transaction and financial records — retained for a minimum of five years after the transaction date to support financial record-keeping requirements.
• Identity verification documents — retained for the active account period plus a minimum of five years after account closure.
• Support communication records — retained for two years from the date of the last message in a conversation thread.
• Technical and session data — retained for up to 12 months from collection date, after which it is deleted or fully anonymised.

After the applicable retention period, data is deleted from pkr500's systems or rendered permanently anonymous so it can no longer be linked back to an individual player. Requests to delete data before the end of a retention period will be assessed against legal and operational requirements — in some cases, earlier deletion may not be possible.

As a pkr500 account holder, you have the following rights in relation to the personal data we hold about you. Each right can be exercised by contacting pkr500 support as described in Section 12.

pkr500 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we identify that an account has been created by or used by a minor, that account will be closed immediately and all data associated with it reviewed in line with our data retention and security procedures.

If you are a parent or guardian and believe a minor has accessed pkr500, please contact our support team immediately using the details in Section 12. We will investigate and close the account promptly.

pkr500 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For material changes that significantly affect how your data is used or your rights as a player, pkr500 will make reasonable efforts to notify active account holders through the platform's notification system before the new policy takes effect.

Continued use of the pkr500 platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and contact support to arrange account closure and any applicable data deletion.

We recommend reviewing this page periodically, particularly if you are a long-term pkr500 account holder. The policy is written in plain English and we aim to make any changes clear and easy to understand rather than hiding them in legal language.

For any questions about this Privacy Policy or to exercise your data rights, contact the pkr500 support team using the methods available inside your logged-in account. Data access, correction, deletion and portability requests should be submitted in writing — either via the in-platform live chat or via the support email address shown in the footer of this page.

When submitting a data request, please include:

• Your registered pkr500 username or the phone number associated with your account.
• A clear description of the request — what data you want to access, correct, delete or export.
• If requesting deletion or account closure, confirm whether you have any pending withdrawals to process first.

pkr500 aims to acknowledge data requests within 48 hours and to fulfil them within a reasonable timeframe depending on complexity. Identity verification may be required before certain requests are processed to ensure we are acting on the instructions of the genuine account holder.